The Operations Support Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team.
The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution
- Design strategies that generate improvements
- Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs)
- Oversee all policies and procedures are in place to ensure operations run within the highest quality standards, Fraud and Regulatory Risks are minimized, and customers have a positive experience
- Develop proposals for all initiatives and communicate opportunities and progress against the proposal in a concise and timely manner to senior leadership
- Provide judgements based on analysis of facts and a diverse range of internal and external sources in complicated, unique, and dynamic situations
- Negotiate internally and communicate management report to senior management, recommending next course of action
- Participate in improvement projects with internal and external stakeholders
- Partner with senior line directors to identify opportunities and communicate conclusions and analysis back to senior management
**Qualifications**:
- 10+ years of relevant experience
- Required Licensing/Registration: Series 7, Series 9, Series 10, Series 24,



Series 63,
- Experience in management position related to Operations function
- Experience in Finance or Banking
- Consistently demonstrates clear and concise written and verbal communication
**Education**:
- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred
**ADDITIONAL JOB PROFILE**
- Knowledge and Skills: Strong knowledge and understanding in own field or discipline AND basic knowledge of other areas of the the business
- Thorough knowledge of the bank's core processes and systems, through which debits, credits, and other impacts to customer accounts are executed.
- Administration and reconciliation of high-risk accounts, used for the clearing and reconciliation of various operational processes with accounting impact.
- Effective communication skills, both verbal and written.
- Extensive knowledge of the operational processes of Operational Support, Check Operations, and Issuing/Operating Back Office.
- Skills for identifying operational risks arising from the nature of each operational process.
- Knowledge of the general characteristics of each commercial banking product, as well as an understanding of the structure, roles, and systems involved in each product.
- Managing large operational teams (MUST)
- ** Education**:
- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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📌 Banamex Ops Sup Group Manager (Xico)
🏢 Citi
📍 Xico