**ABOUT US**
We're redefining how modern clinics deliver care.
As a leading platform for Good Faith Exams (GFEs) and telemedicine solutions for med-spas, wellness clinics, and medical practices, we offer a seamless, on-demand experience for both providers and patients across the U.S.
Our mission is to empower Med Spas and clinics with innovative telehealth solutions that enhance patient care and streamline clinical operations.
We strive to be the trusted partner that clinics rely on for seamless, high-quality telemedicine services.
We're growing fast—and looking for mission-driven individuals who want to be part of a team transforming the future of care delivery through intuitive tech and scalable integration.
**ABOUT THE ROLE**
We are looking for a proactive and empathetic Customer Support Specialist to join our growing team.
In this role, you'll be the first line of contact for our customers—helping them resolve issues, answering questions, and ensuring they have a smooth experience with our services.
If you're tech-savvy, solution-oriented, and enjoy helping people, we'd love to hear from you!
**RESPONSIBILITIES**
- Act as the primary point of contact for customer support, delivering top-tier service across all communication channels.
- Manage incoming support requests through Zendesk, ensuring timely and accurate responses.
- Handle phone inquiries in a professional manner, providing clear and helpful guidance.
- Develop and maintain a strong understanding of our services to offer accurate information and solutions.
- Escalate technical or complex issues to the appropriate internal teams when necessary.
- Maintain detailed and organized documentation of customer interactions and resolutions.
**WHAT WE ARE LOOKING FOR**
- 2+ years of experience in customer support, client services, or similar roles.
- Experience using Zendesk (or similar ticketing systems) is a strong plus.
- Excellent communication skills in English (written and verbal).
- Very tech-savvy.
- Empathetic and patient, with a problem-solving mindset and customer-first attitude.
- Comfortable navigating tools like Google Workspace and CRM platforms.
- Strong attention to detail and ability to document support activities clearly.
**BENEFITS**
- Year-end bonus (aguinaldo): 30 days.
- Savings fund: 10% (capped at 1.3 UMAM).
- Grocery vouchers: 10% of base salary (capped at $1,****** MXN).
- Life insurance: Coverage of $200,000 MXN.
- Individual Major Medical Expenses Insurance
Tipo de puesto: Tiempo completo
Sueldo: $16,****** - $20,****** al mes
Beneficios:
- Bebidas gratis
- Caja de ahorro
- Seguro de gastos médicos mayores
- Confiable de vida
- Vales de despensa
Pregunta(s) de postulación:
- ¿Tienes experiência en la industria de IT?
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo presencial