Our DXC IT Outsourcing services provides customers with reliable, optimized, and secure mission-critical systems at lower cost.
We manage and simplify existing infrastructure investments and provide a way forward to modernize IT, including moving portions to the cloud.
**ABOUT THIS ROLE**
**WHAT YOU' WILL DO**:
- Perform escorting of DXC Technology and non-DXC Technology personnel, vendors, and customers within all secured spaces and data center white spaces per DXC Technology security policies.
- Join and participate in technical change reviews and incident troubleshooting calls as well as web sessions between DXC delivery teams and DXC customers.
- Review, approve, and execute site access requests according to DXC Technology processes and procedures
- Create and maintain documentation related to site specific activities performed including processes and procedures.
- Participate in planning of data center space and layout for new device installations, removals, and cabling infrastructure builds
- Complete and return to Hardware Planning Site Inspection forms as requested for equipment assignments and removals.
- Prior to approving and performing any planned change work, ensure that a pre-validation and inspections are performed to ensure the work can be completed successfully.
- Perform physical inspection and collection of information related to IT equipment within the data center white spaces, storage rooms, loading docks, and other locations onsite in the facilities.
- Perform shipping/receiving functions including, but not limited to: receipt and shipping at facility loading dock or other facility entrance, packing/unpacking of materials, movement of materials and equipment to/from data floor or storage location.
- Perform all activities to send/receive media from offsite vaulting provide and perform appropriate filing




- Installation and Removal of IT equipment
- Physical power down of equipment in accordance with DXC 4-eyes process
- Install and remove cabinets and racks in the data center
- Perform activities to ground cabinets according to site processes
- Dispose of all packing material and waste appropriately
- Act as the POC and approve/coordinate tickets to add or remove equipment from the data center
- Basic troubleshooting and repair of IT equipment failures
- Cable Installation and Planning
- Physical installation and removal of patch cabling, and cabling components, and related material
- Connect communication copper and fiber cables between installed IT equipment
- Ensure that all links and communication cables have been tested, labeled, connected, and documented according to DXC Technology standards
- Test all cable pathways end to end before completion of change or incident records in accordance with DXC Technology standards
- Identify unused system connections and work with system owners to remove
**WHO YOU ARE**
- Engineer in any field (STEM) or technician with relevant experience.
- 1+ years of experience as a Data Center support technician
- ITSM process (incident, problem and change management)
- Strong organizational and communication skills (written and verbal).
- Proficient in Excel, Power Point, Exchange, SharePoint, Teams, Visio, and Microsoft
- Analysis, problem-solving, organizational, team building, conflict management
- ** Ability to lift 50 pounds**:
- Ability to work in rotational shifts including day/nights including weekends and holidays as require
- English at high intermediate level is a plus
- Cabling certifications is a good differentiator.
**WORK ENVIRONMENT**
- 12 hours shift / 48 hrs hour per week / 3 days off
- 7 am to 7 pm / 7 pm to 7 am.
(rotative shifts day and night, and weekends)

📌 Data Center Site Support On Site In Queretaro (Santiago de Querétaro)
🏢 Dxc Technology
📍 Santiago de Querétaro