We are a global automotive manufacturing company. Everything we do is based on our philosophy: "Contributing to a better world by creating joint values with a vision for the future".

Under moderate supervision, ensures that all customer quality issues are quickly resolved and they are satisfied with the level of service expected by DENSO. Acts as a window person between the customer and DENSO for mass production issues, new model launches and design change management.

Place to work: Mexico City or State of México

Type of work: Full remote.

Profile

- Bachelor's degree: Manufacturing, industrial, Quality or related field
- Excellent written and verbal communication skills and strong oral presentation skills (English)
- 3+ Years of Related Experience
- Availability to travel within Central Mexico, including San Luis Potosí and the Bajío region

Responsibilities

- · Manages in-line (non-conformance) claims by customers for assigned plants/manufacturers.
- · Monitors customer quality issues via web portal, regular correspondence and during customer site visits.
- · Investigates quality concerns, recovers defective products and ships to DENSO plants and establishes on site containment for critical issues.
- · Reviews of countermeasures suggested by DENSO plants. Tracks customer rating system to ensure records match vigente performance and reconciles inaccurate records with customer and requests revisions.
- · Works to isolate and identify root causes within a process via on-site review and data analysis.
- · Develop countermeasures to resolve issues found to prevent recurrence.
- · Manages approval process/system engineering change activity for assigned customers.
- · Reviews design change information and follows up with DENSO plants with any concerns prior to submission to customer.
- · Relays customer requests for more information, data, sample parts prior to approval of design changes.
- · Sends notification to plants of approval to ship new parts.




- · Holds status update meetings with customers to detail progress and concerns.
- · Ensures that all New Model Requirements are completed according to the schedule supplied by the customer.
- · Attends customer kickoff meetings to determine project requirements.
- · Follows standards to manage new model launch activities.
- · Negotiates any changes to customer or plant side requirements.
- · Establishes plant visits to perform QA Net Audit, Process Audit and Kanseido Audit.
- · Monitors design changes to confirm implementation and effectiveness of change
- · Performs plant "Go and See" activities when a major quality issue is reported.
- · Performs a root cause analysis and evaluates process changes /countermeasures that the plant has made.

Knowledge required:

- · Mechanical aptitude as many issues presented by the customer are vague and require additional investigation.
- · Customer service skills. Ability to promote and support a service-oriented environment.
- · Negotiation skills. Ability to defend position strongly while keenly aware of the need to maximize benefits for all sides.
- · Demonstrated ability to foster and maintain relationships with an ability to work as part of a cross functional team
- · Possesses flexibility to work in a fast paced, dynamic environment
- · Demonstrates a high commitment to quality
- · Proficiency in Microsoft Office products such as Word, Excel and PowerPoint

Our Company offers:

- · Growth and development.
- · Benefits above law.
- · Global company experience.

Place to work: México City Zone

If you meet the requirements, what are you waiting for to join DENSO Mexico!

We inform you that our recruitment and selection processes are free for all candidates. In DENSO Mexico we take care of the transparency and security information of our vacancies and candidates, so according with this, sending your curriculum information, you accept that The Company will use your personal data for the selection process, and if necessary, will keep them for future positions. If you require more information about our Privacy policy, please contact our website information.

📌 Quality Engineer (Customer Quality) (Ciudad de México)
🏢 Denso
📍 Ciudad de México