Role Summary The People Opeartions and Onboarding Manager will lead the operational delivery of onboarding and compliance operations, while helping enhance the joiner experience across the firm. They should understand onboarding and employee lifecycle processes, be comfortable working with data and metrics, and have a continuous improvement mindset. Lead onboarding compliance and recruitment operations, including key background screening and personal independence requirements.
Represent People Operations as a subject matter expert in projects, including technology and transformation initiatives tied to onboarding and operational delivery.
Partner closely with Talent Acquisition and other stakeholders to ensure effective handoffs, alignment, and service delivery.
Manage and influence stakeholders across IT, Security, Benefits, Workplace Services, HR Business Partners, Deployment Consultants, US colleagues, leaders, and daily operations teams.
Support data analysis, metrics, reporting, SLAs, and KPI insights needed to monitor operational performance and inform leadership decisions.
Coach, support, and guide senior associates and specialists across a shared team structure, helping the team continue improving and working collaboratively.




Support hybrid team connectivity by maintaining a meaningful office presence for stakeholder management, town halls, connectivity events, and team moments that matter.

Bachelor’s degree in HR, Business, or a related field.
Oral and written proficiency in English.
Knowledge of People Operations and employee lifecycle management.
Strong stakeholder management and relationship-building skills.
Ability to communicate with leaders and articulate operational perspectives in project settings.
Project management capability, including tracking deadlines and managing multiple initiatives.
Comfort using Excel and Microsoft Office for reporting, metrics, and operational analysis.
Prior experience in onboarding, joiner experience, or recruitment operations.
Experience partnering with Talent Acquisition and understanding the talent acquisition lifecycle, including offers and hiring processes.
Experience with technology implementation or transformation projects as an operations subject matter expert.
Familiarity with metrics, SLAs, KPIs, and data-informed operational decision-making.

📌 Senior People Manager (Ciudad de México)
🏢 PwC Acceleration Centers
📍 Ciudad de México