Overview:

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 5,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

The future of network operations is autonomous — and Prodapt is building it. This leadership role will define and drive Prodapt's Autonomous Operations and AIOps strategy across infrastructure and network domains, working with the world's largest telecom operators, fiber ISPs, and cloud network providers. You will combine deep network engineering expertise with AI/ML capabilities to eliminate manual toil, predict failures before they occur, and help clients achieve closed-loop autonomous network operations.

(Remote) We are looking for a Conversational AI Engineer (+6 years of experience)



with strong hands-on experience in Dialogflow ES, Genesys Cloud Digital Bot Connector, AWS Lambda, and API/webhook integrations. The role will focus on developing, integrating, migrating, and supporting chatbot and IVR solutions within a contact-center environment.

Responsibilities:

- Develop and maintain conversational AI and IVR solutions using Dialogflow ES and Genesys Cloud.

- Integrate bots with Genesys Digital Bot Connector, AWS Lambda, APIs, and webhooks.

- Support chatbot migration, backend integration, testing, deployment, and production troubleshooting.

- Optimize customer journeys, bot performance, fallback handling, and agent handoff.

- Collaborate with business, IVR, architecture, and development teams.

Requirements:
- Strong hands-on experience with Dialogflow ES, Genesys Cloud, and Genesys Digital Bot Connector.

- Proficiency in AWS Lambda, REST APIs, webhooks, and chatbot integrations.

- Experience in chatbot/IVR migration, testing, deployment, and production support.

- Good understanding of contact-center workflows, bot-to-agent handoff, and backend system integration.

- Strong troubleshooting, communication, and stakeholder collaboration skills.

- Advanced English level

📌 Conversational AI Engineer (México)
🏢 Prodapt
📍 México