When unexpected events happen, the first conversation matters. As a First Notice of Loss (FNOL) Representative, you'll be the first point of contact for customers reporting an insurance claim. Your empathy, professionalism, and problem-solving skills will help customers navigate difficult moments while ensuring claims are initiated accurately and efficiently.

If you're passionate about helping people, enjoy working in a fast-paced environment, and are looking to build a long-term career with a global technology company, we'd love to meet you.

About Solera

Solera is a integral leader in vehicle lifecycle management, insurance technology, and data-driven solutions. Every year, our technology supports more than 300 million digital transactions, helping insurers, automotive businesses, and consumers make smarter decisions throughout the vehicle ownership journey.

At Solera, innovation, customer success, and employee development are at the heart of everything we do.

What You'll Do

As an FNOL Representative, you will:

- Serve as the first point of contact for customers reporting new insurance claims.
- Gather and accurately document claim details for auto, property, liability, and workers' compensation claims.
- Provide compassionate, professional support during stressful customer situations.
- Guide customers through the claims intake process while setting clear expectations.
- Communicate with insurance carriers, adjusters, repair facilities, and other partners to ensure seamless customer experience.
- Navigate multiple systems efficiently while maintaining accuracy and attention to detail.
- Ensure every interaction meets quality, compliance, and documentation standards.
- Resolve customer inquiries with professionalism and a customer-first mindset.
- Meet established performance goals for quality, productivity, attendance, and customer satisfaction.

What We're Looking For

Required Qualifications





- Advanced English is a MUST.
- At least 1 year of experience in customer service, contact centers, insurance, banking, healthcare, claims, or another service-focused industry.
- Strong verbal and written communication skills.
- Excellent customer service and active listening skills.
- Strong computer proficiency, including typing and navigating multiple applications simultaneously.
- Ability to multitask while delivering a positive customer experience.
- High level of professionalism and composure in challenging situations.
- Exceptional attention to detail and accuracy.
- Flexibility to work assigned schedules.

Preferred Qualifications

- Experience in insurance, claims, roadside assistance, financial services, or related industries.
- Experience in high-volume customer support environments.
- Familiarity with CRM or case management systems.
- Bilingual (English/Spanish) is a plus.

What Makes You Successful

You'll thrive in this role if you:

- Lead with empathy and emotional intelligence.
- Build trust and rapport quickly with customers.
- Stay calm and confident under pressure.
- Take ownership of every customer interaction from start to finish.
- Have a strong sense of accountability and attention to detail.
- Adapt quickly to changing priorities and new processes.
- Enjoy collaborating in a fast-paced, team-oriented environment.

Why Join Solera?

At Solera, you'll have the opportunity to build a rewarding career while making a meaningful difference in customers' lives.

We offer:

- Competitive compensation
- Life insurance
- Stable full-time employment with consistent scheduling
- Comprehensive training and ongoing professional development
- Career advancement opportunities within a global organization
- A collaborative, inclusive, and supportive work environment
- The opportunity to help customers during some of their most important moments

Pay: $230,000.00 - $236,000.00 per year

Work Location: In person

📌 Bilingual Customer Service Representative - Onsite Coyoacan (Coyoacán)
🏢 Solera
📍 Coyoacán