Job Posting: Bilingual Membership Sales for Fitness Industry

Position Level: Voice Contact Center Agent

Position Overview:

Membership sales specialist working with leading US fitness chain focused on building membership base and increasing sales revenue. Contact center position with heavy outbound sales calls from provided leads.

Responsibilities:

· Be engaging, proactive and high energy!

Contact sales leads via outbound phone, email or text.

· Identify caller’s fitness goals through conversational discovery.

· Sell memberships to match caller’s fitness needs.

· Be knowledgeable to represent the brand related to gym amenities, classes, location and guidelines.

· Be quick to locate gym information on websites and knowledgebase.

· Meet sales goals by converting callers from information seeking to scheduled tours and memberships.

· Check availability and process tour requests, up sell, cross sell and convert all sales opportunities.

· Complete follow up contacts via phone, text and email to current, potential and past members.

· Answer incoming contacts via phone, text and email.

· Become knowledgeable of fitness industry trends, goals and common practices.

· Provide a high level of customer service including anticipating needs and making recommendations.

· Navigate client systems including web-based applications, communication platforms and internal office tools.

· Accurately notate and maintain guest records and profiles with preferences and requests.

· Add special comments to appointments as necessary

· Exceed designated quality standards.

· Utilize critical thinking.

Qualities for a successful candidate:

· Appointment setter experience a plus.

· Exposure to health & fitness either as an enthusiast or trainer.

· Actively listen to caller’s feedback,



challenges, and goals and be able to respond conversationally.

· Is comfortable speaking and writing conversational English and Spanish with members of a wide variety of fitness levels.

· Provide the highest level of quality customer service in all interactions.

· Experience in call center sales.

· Versátil to work varied shifts, including weekends and holidays.

· Highly motivated and energetic with all interactions while maintaining accuracy and attention to details.

· Aptitude to be certified on multiple computer programs, telephone queues and systems.

· Desire to commit to long term career goals.

Requirements:

· Have a dedicated home office free of distraction and background noise to allow for a quality conversation.

· Meet technical requirements:

o Windows based desktop or laptop computer with Windows 10 or higher.

o Memory: 8 GB of RAM

o Speed: Dual-core 2.8 GHz or better

o Connectivity up time: 99% with Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload. Maximum Latency Threshold of 120 milliseconds (ms)

o Anti-virus

· Proficient in computer navigation.

Work Remotely

- Yes

Job Type: Full-time

Pay: From $70.00 per hour

Application Question(s):

- Please describe your experience in sales.
- Which hours are you available to work each day? Please list in US PST.
- Do you have an in home dedicated workspace to meet all technical and quality needs?
- As a voice agent, your voice is reflective of our quality. The first step of the interview is a voice sample. Your articulation and tone will determine if you receive an interview invite. Can you provide a voice sample from a provided script?
- If selected for an interview, please be prepared to sell us on your selling abilities

Work Location: Remote

📌 Contact Center Membership Sales - Fitness Industry (México)
🏢 Workfromhomenow
📍 México