We are looking for dedicated bilingual level 1 help desk technicians to support our Point of Sale end users. We support both Spanish (60%) and English (40%) speaking end users. Everyone on the team is bilingual.

The support is limited to a specific set of hardware and software. We will provide all of the necessary training. The majority of the calls are how-to questions such as: "how do I add a new item?", "how can I change the permission?" or "how do I process a return?".

This position will be home-based for the first couple of weeks, but you will be required to report to an office setting no later than October. Available shifts will vary. Training times will be Monday to Friday from 8:00 AM to 5:00 PM.

- Help desk experience such as opening tickets, following up, resolving tickets, and journaling tickets is a big plus.

- Experience with spreadsheet, database or website software is a big plus.





- Basic computer networking knowledge is helpful

Tipo de puesto: Tiempo completo

Sueldo: $15,000.00 - $18,000.00 al mes

Ventajas:

- Vacaciones adicionales o permisos con goce de sueldo

Pago complementario:

- Bono de asistencia
- Bono de productividad
- Bono trimestral

Tipo de jornada:

- De guardia
- Fines de semana
- Incluye fines de semana
- Turno de 8 horas
- Turno mixto

Puede trasladarse/mudarse:

- Guadalupe, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Experiencia:

- help desk: 1 año (Deseable)

Idioma:

- Inglés (Deseable)

Lugar de trabajo: Empleo presencial

Fecha límite para postularse: 01/09/2023
Fecha de inicio prevista: 05/09/2023

📌 English and Spanish Help Desk (México)
🏢 Global Business Technologies
📍 México