Lead the account management and operations team behind the Evans Experience.

About the Role
At Trilled Soluciones, we connect exceptional talent in Mexico with high-growth companies in the United States. We've helped hundreds of professionals build meaningful careers while supporting products that power real businesses.

We're looking for an Office Manager to lead account management, operations, and admin under the direction of the VP of Mexico Operations. This role leads the day-to-day performance of the Account Management and Operations teams, ensuring they achieve customer service, operational excellence, and growth goals while helping build Evans' first office in Mexico.

About the Client

Evans Transportation Services is a Waukesha, Wisconsin-based third-party logistics (3PL) provider with over 40 years of experience delivering end-to-end transportation management solutions across North America. As one of the country's first 100 licensed freight brokers, Evans has grown into a sophisticated, technology-driven 3PL offering Full Truckload, LTL, Parcel Optimization, Project Logistics, and cross-border Mexico services. Evans is known for quick response times, carrier invoice auditing, and a highly configurable TMS that gives shippers real transparency across their supply chain. The Managed Operations team relies on tracking specialists to keep loads visible, customers informed, and exceptions handled before they become problems.Evans is expanding its operations in Mexico and opening its first office in Querétaro — this role will be part of building that presence from the ground up.

What You'll Do:

Performance Management





- Review monthly account performance against volume, GP, and GP% targets.
- Monitor daily team performance and ensure goals remain on track.
- Provide Account Managers with actionable performance reporting and insights.
- Develop action plans to achieve daily, weekly, and monthly operational goals.

Coaching & Team Development

- Coach and mentor Account Managers on truckload (TL) operations and customer management.
- Provide guidance on order entry, load validation, spot quoting, and load builds.
- Help team members maximize opportunities within customer bid boards and TMS platforms.
- Develop team capability through ongoing training, feedback, and performance coaching.

Issue Resolution & Customer Experience

- Serve as the primary escalation point for operational issues.
- Identify root causes and implement effective, long-term solutions.
- Communicate shipment updates and operational changes proactively to customers.
- Ensure every issue is resolved in a way that strengthens the Evans customer experience.

Structure & Vision Buildout

- Partner with the Laredo General Manager to design and implement the future operational structure.
- Drive adoption of new processes and organizational changes.




- Hold the team accountable for new responsibilities and performance expectations.
- Contribute ideas that improve scalability, efficiency, and customer experience.

Qualifications

- 3–5+ years of experience in logistics, transportation, or 3PL operations.
- Previous leadership, supervisory, or team coaching experience.
- Experience managing customer accounts and operational performance.
- Strong understanding of truckload (TL) operations.
- Advanced English (written and spoken).
- Working knowledge of U.S. geography and freight markets.
- Experience using TMS platforms and transportation technology.
- Strong analytical, organizational, and problem-solving skills.
- Ability to thrive in a fast-paced environment.

Nice to Have

- Experience with Mercury Gate or other TMS platforms.
- Background working with U.S.-based carriers, brokers, or 3PLs.
- Prior people-management or team-lead experience.

Who You Are
You're a hands-on leader who knows how to hold people accountable while maintaining a positive, collaborative team culture. You take initiative, communicate proactively, and address challenges before they become larger issues. You're a clear and confident communicator across phone, email, and chat, and you thrive in a structured, process-driven environment. You enjoy collaborating across teams, offices—including Laredo—and time zones, and you're excited by the opportunity to help build and shape a growing operation while seeking a stable, long-term career.

Sueldo: $30,000.00 - $50,000.00 al mes

Lugar de trabajo: Empleo presencial

📌 Office and Operations Manager (Santiago de Querétaro)
🏢 Trilled Soluciones
📍 Santiago de Querétaro