We are seeking a proactive, customer-focused, and results-driven Customer Success Manager(CSM) to manage and grow relationships with assigned customer accounts. This role will oversee the full customer lifecycle, including onboarding, SaaS activation, product adoption,renewals, and expansion opportunities.

The adecuado candidate is relationship-oriented, highly organized, and experienced in managing customer portfolios while driving customer retention and revenue growth.

Key Responsibilities

● Serve as the primary point of contact and strategic partner for assigned customer

accounts

- Manage the full customer lifecycle, including onboarding, activation, adoption, renewals, and account expansion
- Build strong long-term relationships that drive customer satisfaction and loyalty
- Conduct regular business reviews with customers to ensure success and identify growth opportunities
- Identify upsell and cross-sell opportunities within existing accounts
- Achieve monthly and annual KPIs, retention goals, and revenue targets
- Collaborate cross-functionally with internal teams to deliver an exceptional customer experience
- Convert quotes into sales orders and assist with subscription renewals
- Process customer payments, including credit card transactions




- Create and manage renewal quotes within Salesforce
- Coordinate customer onboarding and implementation activities with internal teams
- Maintain accurate and up-to-date records in Salesforce, including customer activities, contacts, opportunity stages, and forecasts

Qualifications

Required Skills & Experience

- Previous experience in Customer Success, Account Management, SaaS, or related client-facing roles
- Strong relationship management and communication skills
- Experience managing renewals, customer retention, and account growth
- Ability to manage multiple customer accounts simultaneously
- Experience working with CRM systems, preferably Salesforce
- Strong organizational and problem-solving abilities
- Goal-oriented mindset with experience working toward KPIs and revenue targets
- Comfortable collaborating across multiple departments and teams

Preferred Qualifications

- Experience within SaaS, software, technology, engineering, manufacturing, or CAD-related industries
- Familiarity with subscription-based business models
- Experience supporting onboarding and customer adoption initiatives

Job Type: Full-time

Work Location: Remote

📌 Customer Success Manager (México)
🏢 Ground Game
📍 México