We are looking for a highly organized and detail-oriented HR Coordinator to join our Human Resources team in Puebla.

This role is idóneo for someone who thrives in a fast-paced environment and enjoys managing multiple HR processes simultaneously. As our HR Coordinator, you will play a critical role in supporting the day-to-day HR operations for a high-volume contact center while partnering closely with the HR & Recruitment Manager to ensure operational excellence.

If you have experience in Human Resources within a BPO or another high-volume environment, we'd love to hear from you.

What You'll Do

- Maintain accurate employee records and personnel files.
- Coordinate employee documentation, employment contracts, and personnel changes.
- Process employee status changes including promotions, transfers, salary updates, leaves of absence, and terminations.
- Ensure HR documentation complies with company policies and Mexican labor regulations.
- Partner with Payroll to ensure timely processing of employee changes.
- Support employee relations by responding to HR inquiries and assisting with employee concerns.
- Coordinate disciplinary documentation in accordance with company policies.
- Maintain HRIS information and ensure data accuracy.
- Prepare HR reports, metrics, and administrative documentation.
- Support internal promotions, employee movements, and offboarding processes.




- Assist with employee engagement initiatives and HR projects.
- Maintain confidentiality while handling sensitive employee information.

What We're Looking For

- Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.
- 2–4 years of Human Resources experience.
- Experience in a Call Center, BPO, or other high-volume operation is highly preferred.
- Knowledge of Ley Federal del Trabajo de Mexico
- Experience managing employee documentation and HR administration.
- Intermediate Microsoft Excel skills.
- Experience using HRIS platforms is a plus.
- Strong organizational and multitasking skills.
- Excellent communication and customer service skills.
- Ability to prioritize tasks and work independently in a fast-paced environment.
- High level of professionalism and confidentiality.

Why Join Us?

- Be part of a growing international organization.
- Work in a collaborative and dynamic environment.
- Opportunities for professional development and career growth.
- Make a direct impact on the employee experience and HR operations.

If you're passionate about Human Resources and enjoy working in a fast-moving environment where every day is different, we encourage you to apply.

Sueldo: $25,000.00 al mes

Beneficios:

- Estacionamiento gratuito
- Programa de referidos
- Vales de despensa

Lugar de trabajo: Empleo presencial

📌 Human Resources Coordinator (México)
🏢 ITERUM CONNECTIONS MEXICO SA DE
📍 México