scale is seeking a support team manager to lead a tier 1-3 support group, balancing hands-on coaching with operational oversight in a fast-paced environment. You will drive quality, csat, and sla outcomes, manage escalations, and partner with cross-functional teams to improve processes, business impact, and contributor experience.
the role emphasizes accountability, curiosity, and a people-first mindset. This position requires strong communication, leadership, and a data-informed approach in a
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📌 Support team lead: coach, optimize & elevate support (México)
🏢 WhateverAI
📍 México
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