hcl is looking for a service desk with below requirements:

job description:

• provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users

• high school (b.sc. or diploma)

• 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.

• phone support experience is mandatory

• technical helpdesk or technical call center experience is necessary (6 months)

• willing to work in 24 x 7 operations

- great level of french spoken and written

what we offer:

- life insurance
- major medical expenses insurance (extends to spouse and 2 children under 25 years of age, if applicable).
- minor medical expense insurance.
- savings fund (up to mxn $3,800 monthly)
- food vouchers (up to mxn $2,925 monthly)
- 30 days bonus
- 10 days of vacation in the first year, increasing by 2 as dictated by law.

location:

- queretaro

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📌 Service desk- bilingue (Jalisco)
🏢 HCLTech
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