provide exceptional customer service by ensuring timely follow-up on purchase orders, shipments, and invoicing while meeting service level commitments. Collaborate with planning, production, logistics, and sales teams to ensure product availability and demand fulfillment.

responsibilities

- respond to customer inquiries via phone, email, chat, or other communication channels.
- resolve customer complaints and provide appropriate solutions in a timely manner.
- process orders, returns, refunds, and account updates as needed.
- maintain accurate records of customer interactions and transactions.
- collaborate with internal teams to resolve complex customer issues.
- provide product and service information to customers.
- follow company policies and procedures while maintaining high service standards.
- meet individual and team performance metrics, including response time, customer satisfaction,



and quality standards

minimum qualifications

- bachelor's degree in industrial engineering, logistics engineering, supply chain engineering, business administration, or a related field.
- 1-2 years of experience in customer service, supply chain, demand planning, or customer service roles within a manufacturing environment.
- intermediate microsoft excel skills (formulas, pivot tables, and data analysis).
- advanced english (business and conversational proficiency).
- knowledge of erp systems (sap, oracle, or equivalent), capacity planning, and production constraint management.

preferred qualifications

- customer portals management.
- shipping and billing experience.

📌 Customer service representative (México)
🏢 Donaldson
📍 México