about the job

globallogic family

expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment and be part of the forefront of digital transformation!

we offer an opportunity to participate in creating market-defining products using the latest technologies with clients across all industries and sectors. Globallogic prioritizes work-life balance, which is why we offer adaptable opportunities and options.

requirements

- knowledgeable with crm systems, preferably salesforce.com and gainsight
- proficiency with o365 tools
- excellent organizational and time management skills including the ability to prioritize and multi-task activities across many customers at once.
- task oriented with the ability to prioritize and shift focus based on customer needs.
- ability to engage with c level executives and ability to take feedback from all levels.
- ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of
- solution, and identification of technical escalation points.
- excellent problem-solving skills and ability to navigate challenging situations in a professional manner.
- ability to work cross-functionally to bring key functional areas together in order to solve customer requirements.
- superior communications skills (presentation,



written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level.
- advanced english skills (mandatory)

job responsibilities

- monitor metrics to accelerate product adoption, influence collaboration and identify opportunities for growth.
- review customer analytics, including but not limited to: customer trends, on-time renewals, monthly active usage, and nps.
- identify add-on and cross sell opportunities within an account and pass to assigned sales representative for follow up.
- escalating customer needs/issues cross-departmentally and appropriately for key accounts.
- communicate “voice of the customer” feedback to upper management and help drive strategic initiatives and program improvement.
- identify key customer advocates that can act as a marketing channel through case studies, speaking opportunities, references, etc.
- identify opportunities to implement scalable programs which will efficiently and effectively drive customer outcomes at scale.
- other duties as assigned and required

our benefits

- 100% payroll
- major medical insurance & life insurance ?
- 30 days of christmas bonus
- saving fund 13%
- food vouchers
- restaurants vouchers

📌 Customer success associate (México)
🏢 GlobalLogic
📍 México