locations
- Mexico City, Mexico
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR******
**Be the one building AI-powered experiences where they matter most.
**
- At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration.
Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
- Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.
- This role acts as the commercial orchestrator of customer opportunities, bringing together cross-functional expertise to deliver measurable business outcomes.
**The Account Executive - Commercial will be responsible for growing Genesys' presence in the assigned territory through a combination of new-logo acquisition, strategic account development, partner collaboration, and consultative selling.
**
This role requires an experienced technology sales professional who can engage senior business and technology leaders, understand complex customer challenges, and position Cloud, Customer Experience, AI, automation, and contact center solutions as strategic business investments.
Success will be measured by revenue performance, new business generation, pipeline quality, forecast accuracy, strategic account growth, and the ability to create trusted relationships with customers and internal teams.
**- Key Responsibilities**:
**New Business Development and Territory Growth**:
- Develop and execute a territory plan focused on revenue growth, market expansion, and new-logo acquisition.
- Proactively identify, prospect, qualify,



and develop new commercial opportunities.
- Build a sustainable pipeline through direct prospecting, internal collaboration, marketing programs, and partner-generated opportunities.
- Identify high-potential industries and accounts based on market trends, business needs, and Genesys' value proposition.
- Expand Genesys' presence within the assigned territory by developing new customers, use cases, and strategic relationships.
- Maintain consistent activity and momentum across both short-term opportunities and longer, complex sales cycles.
**Consultative and Value-Based Selling**:
- Understand customers' business priorities, operational challenges, digital transformation initiatives, and customer experience strategies.
- Position Genesys solutions through consultative, outcome-based, and value-based selling.
- Connect Genesys capabilities in Cloud CX, CCaaS, AI, automation, workforce engagement, journey orchestration, and digital engagement to measurable customer outcomes.
- Facilitate executive-level conversations focused on business impact, growth, efficiency, customer loyalty, and operational transformation.
- Develop compelling value propositions, commercial narratives, and business cases.
- Translate technical capabilities into clear financial, operational, and customer experience benefits.
**Executive Relationship Management**:
- Build trusted relationships with C-level executives, business leaders, technology stakeholders,



and key decision-makers.
- Engage effectively with CIOs, CTOs, CDOs, Customer Experience leaders, Operations executives, and Digital Transformation teams.
- Navigate complex customer organizations and identify decision processes, priorities, influencers, and potential risks.
- Act as a trusted commercial advisor throughout the customer journey.
- Maintain strategic relationships beyond the initial transaction to identify future growth opportunities.
**Commercial Orchestration**:
- Lead the commercial strategy across the sales Pod by aligning internal stakeholders around customer priorities and desired outcomes.
- Engage Solution Consulting, Customer Success, Professional Services, Partners, Marketing, Legal, Finance, and other teams at the appropriate stage of the opportunity.
- Provide internal teams with clear customer context, business objectives, decision criteria, competitive positioning, and required actions.
- Coordinate resources effectively while respecting the expertise and accountability of each function.
- Establish clear ownership, timelines, and next steps throughout the sales cycle.
- Foster shared accountability for customer value and commercial success.
**Partner and Ecosystem Development**:
- Work closely with strategic partners, system integrators, resellers, and technology alliances to identify and develop opportunities.
- Build strong relationships within the partner ecosystem to expand market coverage and accelerate pipeline generation.
- Develop joint account plans and go-to-market activities with selected partners.
- Ensure partner-led opportunities remain aligned with Genesys' commercial, customer, and solution strategies.
- Identify new partnership opportunities

📌 Account Director, Commercial (Xico)
🏢 Genesys
📍 Xico