**_Ready to shape the future of work?
_**
**_ At Genpact, we don't just adapt to change—we drive it.
AI and digital innovation are redefining industries, and we're leading the charge.
Genpact's _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.
From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies' most complex challenges._**
**_ If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment._**
**This role is responsible for overseeing a team of more than 60 Collectors and Billing analysts, ensuring accurate and timely invoice processing, cash collected, disputes identification and maintaining compliance with client-specific requirements.
The supervisor will drive operational excellence, client relationship, support revenue assurance, and foster a culture of continuous improvement.
**
**Responsibilities**:
- **Lead the Order-to-Cash Process for a integral client, leading a team of employees.
Responsibility spreads across Billing and Collections related sub-processes.
**:
- **Lead Client and Internal partners with utmost care, analysing volumetric information, with a problem-solving attitude.
Relationship management is key to succeed in this role.
**:
- **Supervise daily Billing and Collections operations**:
- **Lead and mentor your team, providing guidance, training, and performance feedback.
**:
- **Monitor Billing and Collections KPIs and SLAs and implement corrective actions when needed.
**:
- **Review complex cases and escalate issues appropriately.
**:
- **Collaborate with cross-functional teams (Finance, Sales, Operations,



Cash Application) to resolve discrepancies and support revenue recognition.
**:
- **Act as 2nd level of critical issue for client and take necessary action to get the resolution, connect with the customer about status and actions taken.
**:
- **Ensure compliance with internal controls, audit requirements, and client-specific billing standards.
**:
- **Drive process improvements and automation initiatives to enhance billing efficiency.
**:
- **Prepare and present reports and metrics to management and stakeholders.
**:
- **Act as a point of contact for client inquiries and ensure high levels of service delivery.
**:
- **Evaluate workload and distribute it appropriately among your team.
As well as assist when needed in the billing activities such as invoice or credit memos creation.
**
**Qualifications we seek in you!
**:** Minimum Qualifications**
- **Bachelor's degree in Finance, Accounting, Business Administration or related field.
Master Degree preferred.
**:
- **Experience in AR, Billing, Collections and solid knowledge of other OTC processes.
**:
- **Experience in a Management role with min staff of 50 people.
**:
- **Strong leadership and team management skills.
**
**- Excellent problem-solving, communication, and stakeholder management abilities.
**
- **Proficiency in accounting terms and activities (e.g. Reconciliations, Taxes).
**:
- **Proficiency in MS Excel, PowerBi and ERP systems (e.g.



Oracle, SAP, Getpaid).
**:
- **Ability to manage multiple priorities and meet tight deadlines in a dynamic environment.
**:
- **Advanced English Level**
**Preferred Qualifications/ Skills**
- **Experience with automated billing systems and tools.
**:
- **Familiarity with SLA-driven and Lean environments and client-specific billing models.
**
**_ Why join Genpact?
_**
**_ Be a transformation leader_**_ - Work at the cutting edge of AI, automation, and digital innovation_**
**_ Make an impact_**_ - Drive change for global enterprises and solve business challenges that matter_**
**_ Accelerate your career_**_ - Get hands-on experience, mentorship, and continuous learning opportunities_**
**_ Work with the best_**_ - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_**
**_ Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_**
**_ Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._**
**_ Let's build tomorrow together._**
**_
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._**
JobSenior Manager
Primary LocationMexico-Zapopan
ScheduleFull-time
Education L

📌 Senior Manager - Ar Billing & Collections (Zapopan)
🏢 Genpact
📍 Zapopan