**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you.
We're builders touching over 20 industries and 80% of integral commerce, and we need your unique talents to help shape what's next.
The work is challenging - but it matters.
You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
What's in it for you?
Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**Bring it**
You're a decisive leader with deep technical knowledge and a customer-first mindset.
You bring:
- 6+ years of experience, including 5+ in IT infrastructure or networking
- Strong understanding of SAP technologies (NetWeaver, HANA), databases, and operating systems
- Proven experience in incident management and escalation handling
- Familiarity with high availability and disaster recovery strategies
- ITIL Foundation certification and excellent coordination skills
**Build it**
You'll own customer-centric escalations end-to-end, coordinating cross-functional teams to resolve issues swiftly and effectively.
Your work will:
- Lead internal technical calls and manage resolution progress
- Support customer communication and implement safeguarding measures
- Make tactical decisions to restore degraded services within SLAs
- Participate in on-call rotations to ensure 24/7 coverage
**Belong**
SAP fosters a culture where innovation and inclusion go hand in hand.
You'll thrive in a team that:
- Values flexibility and purpose-driven work
- Invests in learning, development,



and recognition
- Embraces diverse perspectives and backgrounds
- Supports well-being and work-life balance
- Encourages you to bring out your best
SAPECSCareers
**Bring out your best**
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better world.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: ****** | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

📌 Major Incident Manager (San Pedro Garza García)
🏢 SAP..
📍 San Pedro Garza García