**Join Kwema — We're Hiring!
**
Do you care deeply about safety and love helping others succeed?
Are you passionate about empowering customers, solving real-world problems, and driving meaningful impact?
**Get to know us!
**
At Kwema, we're transforming workplace safety with the world's first Smart Badge Reel containing a hidden duress button that empowers employees to call for help when facing workplace violence unobtrusively.
From hospitals to breweries, we're trusted by leading organizations like Kaiser Permanente, Molson Coors, and Orlando Health.
**"Kwema" is a Swahili word that means "I'm fine," "I'm in a safe place," and that's exactly the kind of feeling we want to convey through our services.
**
Join our mission to make every shift safer.
**Your Responsibilities**
- Own onboarding: Lead new customers through implementation to ensure successful adoption.
- Drive success: Monitor rollout KPIs and continuously improve onboarding strategies.
- Train users: Deliver high-impact training for healthcare, industrial, and retail teams.
- Be the voice of the customer: Relay feedback to product and engineering.
- Support expansion: Identify opportunities for upselling and broader deployments.
- Ensure retention: Build long-term, trust-based relationships with key accounts.
**What You Bring**
- Strong communication and relationship-building skills.
- Experience in customer-facing roles (SaaS, healthcare,



or safety industries a plus).
- Comfortable with tools like Google Workspace, Excel, and CRM platforms (HubSpot ideal).
- Organized, detail-oriented, and able to juggle multiple projects.
- Comfortable presenting to both frontline teams and executives.
- Bilingual in Spanish or English.
**Bonus Points**
- Background in healthcare, safety tech, or security systems.
- Experience working with high-impact or mission-driven teams.
**What You'll Get**
- Remote-first culture with flexibility to work from anywhere.
- Meaningful mission: Help protect lives every single day.
- High-impact work with industry leaders and national organizations.
- Supportive team and leadership that invests in your growth.
- Professional development budget.
- Paid time off for your birthday.
- Opportunities to travel for team gatherings and customer visits.
Tipo de puesto: Por tiempo indeterminado
Sueldo: A partir de $15,****** al mes
Incentivos:
- Aumentos salariales
- Días de paternidad superiores a los de la ley
- Días por enfermedad
- Horarios flexibles
- Opción a contrato indefinido
- Vacaciones adicionales o permisos con goce de sueldo
Tipo de jornada:
- Turno de 8 horas
Escolaridad:
- Licenciatura terminada (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo remoto

📌 Customer Success Specialist (Remote - Mexico Preferred) (México)
🏢 Kwema
📍 México