The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.
The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
- Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
- Monitor team's end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
- Contribute to development of new techniques, models, and plans within area of expertise
- Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
- Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
- Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
Qualifications:
- 5-8 years of experience managing a team
- Experience in analyzing business requirements, developing test plans, and discrepancy resolution
- Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63




- Ability to work unsupervised and adjust priorities quickly as circumstances dictate
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
- Aseguramiento de las metas del Scorecard de control de la Dirección de Operaciones y Servicio.
- Gestión de ***** issues y CAPs derivados de auditorías internas, inspecciones regulatorias y autoidentificados.
- Gestión de matriz de riesgos y controles de los procesos de sucursales compuesto por ~200 líneas MCA; incluyendo la definición de criterio de las evaluaciones BOF.
- Atención a auditorías internas a procesos y revisiones regulatorias a sucursales (Visitas de Inspección, cambios regulatorios, derechos de audiencia y multas de diferentes reguladores CNBV, Banxico, CONDUSEF, IPAB).
- Record Management Officer (RMO) de las entidades de Sucursales para la gestión de 12 RMUs, 200 registros electrónicos y 1.7 millones de cajas físicas; y 8 aplicativos donde DOyS es PBIO.
- Enlace de Control en revisiones y requerimientos de primera, segunda y tercera línea de defensa.Job Family Group:
Operations - Core
- **Job Family**:
Operations Support
- Time Type:
Full time
- Most Relevant Skills
Please see the requirements listed above.
- Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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📌 Banamex-Ops Sup Manager / Coordinador De Control De Procesos De Sucursal (Xico)
🏢 Citigroup
📍 Xico