**About Teads**
Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media.
With a focus on meaningful business outcomes for branding and performance objectives, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement.
One of the most scaled advertising platforms on the open internet, Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally.
The company is headquartered in New York, with a global team of nearly 1,800 people in 36 countries.
**Resumen del Rol**
Buscamos a un/a líder estratégico/a y hands-on para encabezar nuestra función de Customer Experience & Operations.
Este rol es clave para garantizar que nuestros clientes (agencias, annunciates y partners estrategicos) vivan una experiência fluida, eficiente y escalable en toda su interacción con nuestros productos.
Serás responsable de diseñar, optimizar y ejecutar procesos de soporte, engagement y crecimiento, así como de liderar iniciativas multifuncionales que mejoren la satisfacción, retención y expansión de clientes.
**Responsabilidades**
- Diseñar y liderar la estrategia de Customer Experience y Operaciones, alineada a los objetivos de negocio y crecimiento.
- Crear procesos escalables para onboarding, training, soporte y retención de clientes y partners.
- Desarrollar e implementar KPIs claros para medir la satisfacción del cliente, rentabilidad, churn, adopción de productos y pacing de negociaciones.
- Gestionar al equipos de Account Managers y Ad Operators.
- Identificar y resolver cuellos de botella y problemas operativos para mejorar la
- eficiencia y la experiência del cliente.
- Colaborar estrechamente con los equipos de Producto, Ventas, Data e Insights
- Automatizar procesos mediante herramientas CRM,



de ticketing, de automatización y
- analytics.
- Liderar la gestión del cambio y garantizar una cultura centrada en el cliente.
**Qué ofrecemos**
- Ocasión de liderar una función estratégica en una empresa en crecimiento.
- Entorno dinámico, colaborativo y orientado a la innovación.
- Salario competitivo y plan de compensación variable.
- Flexibilidad laboral y enfoque en resultados.
**Life at Teads**
At Teads, we don't just offer jobs - we blend creativity, technology, and data to shape the future of media.
You'll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies.
As a Teadster, you'll play a critical role in shaping our future success in the region.
Here's why Teads stands out:
- We've merged two open internet category leaders—Outbrain and Teads—to create the 'new' Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web.
- As part of our team, you'll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning.
- Teads is committed to your success, offering all the support, tools, and development opportunities you need to excel in your role.
Our company culture is welcoming, dynamic, diverse, global, and built on top performance.
Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.
Our team is made up of individuals who are approachable, resourceful, passionate, and proactive.
We foster a sense of belonging through our Employee Resource Groups - employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you'll be able to share your passions with likeminded people.

📌 Head Of Cx Operations (Xico)
🏢 Teads
📍 Xico