Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs.
It's how we've become industry leaders in property and casualty insurance servicing.
We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.BenefitsFull paid during trainingNine days of Paid Time Off (PTO) in addition to regular vacationsFully reported wages to IMSS and InfonavitWeekly food vouchers of $3,16 MXNWeekly PaymentLife and burial insuranceParking On-siteWellness Center On-siteExclusive coffee shop on-siteSpecial discounts at establishmentsEmployee Referral ProgramMonthly activities and celebrationsAbout the roleThe Customer Service Representative handles questions and issues from both customers and agents.
They work to keep and build good relationships between policyholders and the insurance company.Key ResponsibilitiesTake responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution.Answer incoming calls, handle questions about existing policies, and decide on the best course of action.Be the first contact after a policy is sold, identify risks and ask the right questions.Record details of each call,



process policy changes, handle DMV filings, answer billing questions, take payments and show excellent phone manners, dedication to customer service, and strong problem‐solving skills.Handle health policy requests such as policy questions, cancellations, updating profiles, billing adjustments, and refunds.Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums.Handle most situations independently, resolve conflicts, and empathize with customers.Provide feedback when training needs are identified.Promote teamwork through reliability and group cohesion.Suggest process improvements to leadership.Education and ExperienceHigh School Diploma/ GEDCall Center experience (Preferred)Insurance industry knowledge (Preferred)Minimum Skills and CompetenciesFully Bilingual (English/Spanish)Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns.Able to multitask and manage multiple systems daily.Desired SkillsPrevious experience in insurance customer service.Compensation: We offer up to $24,000 MXN monthly before taxes.
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📌 Customer Service Representative (Tijuana)
🏢 Allstate Insurance
📍 Tijuana