**Summary**:
To coordinate with global services centers the implementation and execution of the end-to-end Time Services policies, programs and regulatory requirements into the dai-ly operations of People & Organization (HR) Services as well as to provide support on Time & Attendance tool.
**About the Role**:
LI-Hybrid
**Key Responsibilities**:
- Work Schedule Analysis.
Production support - SAP/ADP moving to WD/ADP.
Validation of hours for every pay period.
Management of Retro adjustment request.
Accrual Management in depth knowledge and experience.
Short Term projects to support policies and FLSA changes.
Clock Management.
Time Schema check - proactively checking schema.
Service Delivery & Operational Excellence
- Provides day-to-day Time Services Delivery operations with compiling and entering time & attendance data, and reconcile errors to maintain accurate and complete time & attendance records, all in timely and accurate manner
- Performs country specific Data consistency check
- Respects and follows the payroll calendar to prepare the necessary payroll inputs.
Supports NFCM and HR controls.
Resolves time & attendance related queries and issues within the standard established time frames raised by various stakeholders, incl.
associates
- Escalates requests and issues that cannot be resolved directly to the appropriate escalation point of contact (i.e. IT / Time Services Unit Lead)
- Core T&A; Technology Activities & BAU Tasks.
Highlights exceptions and deviations.
Extracts regular and ad hoc reports needed for payroll and other divisions upon request.




Identifies and gathers system enhancements and change requests to report and coordinates with IT and/or integral support team
- Provides regular training to new and established stakeholders on the use of the Time and Attendance system.
Ensures all Times Services Delivery performance metrics and KPIs are met.
Contributes to and supports projects in scope for P&O; Services.
Perform other tasks as assigned by Line Manager
**Essential Requirements**:
- Bachelor's degree in HR/Business Administration or related field
- Proficiency in Spanish and English, spoken and written
- Minimum 2 years' experience in HR Services (or similar service providing
- organizations).
1+ years' experience with SAP, WorkDay, Success Factors or other Workforce Systems
- Experience with ticketing management systems.Proficiency in use of Microsoft Office; advanced Excel skills.
**Desirable Requirements**:
- Fluency in an additional regional language is a plus as French
- Novartis_ _is_ _committed_ _to_ _building_ _an_ _outstanding,_ _inclusive_ _work_ _environment_ _and_ _diverse_ _teams' _representative of the patients _and communities we serve._
Division
People & Organization
Business Unit
CTS
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area
Human Resources
Job Type
Full time
Employment Type
Regular
Shift Work
No
**Accessibility and accommodation**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

📌 Time Services Expert - Us & Canada (Xico)
🏢 Novartis
📍 Xico