The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
- Conduct basic analysis and research as well as workflow management
- Support an expansive array of products and services
- Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
Qualifications:
- 1-3 years of relevant experience
- Experience working in a business office or operational environment
- Proficient computer and math skills with a focus on complex databases and spreadsheets
- Demonstrates technical and administrative expertise
- Consistently demonstrates attention to detail
- Demonstrated knowledge of activities, policies, and procedures of a basic work area
**Education**:
- High School diploma or equivalent




This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**PARA LA POSICIÓN REQUERIMOS**:
- Bachillerato concluido
- Experiências en atención de Quejas (deseable)
- Habilidades Tecnológicas
- Sobresaliente actitud
- Facilidad de aprender nuevos procesos
- disponibilidad de horario
- EXCEL (intermedio)
- Capacidad de análisis.
- Responsable y comprometido con la ejecución de su trabajo
- Experiência deseable: Conocimiento de sistemas One Complaint/ ADMWIN / Platino / ONDEMAND
- Autogestión
- Resiliente
- Trabajo en equipo
**EL OBJETIVO DE LA POSICIÓN ES**:
- Atender y analizar las reclamaciones del cliente
- Dar atención a los folios designados
- Realizar la validación de lo que el cliente requiere.
- Realizar dictámenes
- Validar folios
- Registro de las actividades atendidas en EXCEL
- Uso de los sistemas internos del Banco para consulta
- Realizar registro de casos
L**A MODALIDAD Y HORARIO DE LA POSICIÓN ES**:
- EDIFICIO REVOLUCIÓN ****
- CAPACITACIÓN DE 3 MESES PRESENCIAL
- ** HIBRIDA**:
- Lunes a viernes
- 9 a 18 hJob Family Group:
Operations - Core
- **Job Family**:
Operations Support
- Time Type:
Full time
- Most Relevant Skills
Please see the requirements listed above.
- Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
View Citi's EEO Policy Statement and the Know Your Rights poster.

📌 Banamex Analista De Atención A Quejas / (Xico)
🏢 Citigroup
📍 Xico