About the CompanyFedEx Express is committed to leveraging advanced technology to solve business problems and enhance operational efficiency.Our culture fosters innovation, collaboration, and a dedication to excellence.Join FedEx and support Sales Operations across the U.S. & Canada!
Are you passionate about solving complex operational challenges, working with international teams, and delivering an outstanding customer experience?
This opportunity is for you!
We're looking for a Sales Operations Resolution Representative to join our Sales Operations Resolution Team (SORT), where you'll play a key role supporting sales teams across the United States and Canada, helping resolve operational issues, improve customer satisfaction, and contribute to strategic business initiatives.What you'll do:✅ Resolve operational and customer issues related to deliveries, pickups, and service interruptions.
✅ Partner with Sales, Customer Success, and cross-functional teams to provide timely solutions.
✅ Support strategic projects, including Network 2.0 initiatives .
✅ Investigate root causes, develop action plans, and ensure successful resolution.
✅ Help improve customer experience by identifying trends and recommending process improvements.




✅ Manage multiple priorities in a fast-paced, collaborative environment.What we're looking for:✔️ 2+ years of experience in Customer Service, Customer Experience, Sales Support, or Operations Support .
✔️ Strong analytical and problem-solving skills.
✔️ Excellent communication and stakeholder management.
✔️ Ability to work with multiple teams while meeting tight deadlines.
✔️ Proficiency in Microsoft Office.
✔️ Advanced English (spoken and written) .
✔️ High School diploma required; Bachelor's degree is a plus.Why join FedEx?
- Work with teams across the U.S. & Canada .
- Be part of a general company recognized for its culture and innovation.
- Gain exposure to strategic projects and international stakeholders.
- Grow your career in a collaborative and dynamic environment.Interested?
Apply today#FedEx #Hiring #SalesOperations #CustomerExperience #CustomerSupport #Operations #Jobs #Careers #EnglishJobs #MexicoJobs #HiringNowEqual Opportunity StatementFedEx Express is committed to diversity and inclusivity in the workplace, ensuring equal opportunity for all employees and applicants.

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