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We are urgently hiring for this role.
About the RoleWe're hiring a bilingual Remote Patient Coordinator / Sales Representative to support a multi-location U.S. dental practice group.
In this role, you'll be the first point of contact for prospective patients — handling inbound inquiries, following up on leads, and guiding people through scheduling their first appointment or committing to recommended treatment plans.
You are not selling a product cold — you're converting interest into booked, paying patients.Fluency in Spanish and English is required, since you'll be speaking directly with both English- and Spanish-speaking patients.ResponsibilitiesRespond promptly to inbound patient inquiries (phone, text, chat, web form leads)Follow up on warm leads (past inquiries, missed appointments, incomplete bookings) to convert them into scheduled visitsExplain services, pricing, financing/insurance options, and promotions clearly to prospective patientsOvercome common objections (cost, insurance, anxiety about dental visits) with empathy and professionalismSchedule and confirm appointments across multiple practice locationsFollow up with patients who received treatment plans but haven't scheduled,



to encourage bookingMaintain accurate records of patient interactions in the practice management/CRM systemMeet monthly targets for booked appointments / conversion rateCoordinate with front-office and clinical staff to ensure smooth schedulingRequirementsFluent, professional-level Spanish and English (spoken and written) — non-negotiablePrior experience in patient coordination, dental/medical front office, appointment setting, or phone-based salesWarm, patient-facing communication style — comfortable talking to people who may be nervous or price-sensitiveStrong follow-up discipline and organizational skillsComfortable with outbound calling/texting to warm leadsReliable high-speed internet and a quiet home workspaceAvailability to work U.S. business hours (specify time zone)Preferred QualificationsExperience working with U.S. dental or medical practicesFamiliarity with dental practice management software (Dentrix, Eaglesoft, Open Dental, etc.) or a CRMExperience discussing insurance, financing plans (e.g., CareCredit), or payment plans with patientsWhat We OfferCompetitive base pay + performance bonus/commission on booked appointmentsFully remote positionTraining provided on practice systems and script

📌 Medical Sales Representative (México)
🏢 CapitalMed Solutions
📍 México