Job Category
Employee Success
Job Details
**About Salesforce**
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Here, ambition meets action.
Tech meets trust.
And innovation isn't a buzzword — it's a way of life.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era?
You're in the right place!
Agentforce is the future of AI, and you are the future of Salesforce.
The GOC- Position Management Senior Analyst is a member of the Integral Operations Centre (GOC) Position Management team and acts as a trusted partner for the business ensuring an amazing experience.
This role reports to the Manager GOC (Position Management) team and is critical to ensuring the success of our employees at Salesforce.
**Responsibilities**:
- Perform EIB loads for mass position creation.
- Responsible for publishing both mass and ad hoc positions in Workday Adaptive.
- Assist in the verification and maintenance of position attributes in Workday, create/edit position restrictions on behalf of Managers as per the case request.
- Creating/loading and validating EIBs, building calculated fields and custom reports
- Troubleshoot business processes, analyse existing audits outcome and identify new data audits.
- Maintain master data values in Workday (ex: Job Profile, Job Family, Job Group, Roles, Custom Organization Types, Positions, and Locations).
- Support our centralized knowledge base, identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees




- Maintain an appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
- Proactively identify process improvements and process redundancies and collaborate towards an improved and more productive process that enhances the employee experience
- Participate in testing (UAT) and implementing system upgrades and rollout of new features
- Own data integrity of all employee change transactions by following the outlined peer review/audit process
- Ensure compliance with audit requirements by completing work correctly and timely
- Support standard and ad hoc reports, templates, dashboards, scorecards, and metrics for the team
- Provide superior customer service to employees using our customer service portal by resolving Tier 2 queries
- Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
- Participation in projects such as Mergers and Acquisitions, System-related projects, and other global project rollouts
- Work collaboratively across a global team to continuous improvement
Required skills/experience:
- 5 - 6 years of work experience as a Workday HCM administrator or analyst
- Previous experience with Workday HCM (position management staffing model) is required
- Familiarity with Workday Adaptive is a plus.
- Experience with Workday integration types including EIB
- Must have strong understanding of data integrity and data privacy requirements




- Proven problem-solving skills with a passion for technology, process improvement, and continuous learning
- Excellent verbal and written communication skills: concise, articulate, and confident
- Work effectively in a team environment
- Proven ability to diagnose a problem, informed by data and lead correction efforts
- Exceptional customer service orientation
- Ability to prioritise competing priorities in a high-paced work environment
- Drives results and is solutions-oriented
- Ability to maintain confidentiality in all aspects of job responsibilities
- Exceptional time management, organisational, prioritization and follow-up skills
**Requirements For Success**:
- Problem Solving: Uses logical reasoning to understand problems and identify effective solutions without adding complexity
- Communication: Possess excellent communication skills and comfort presenting data at all levels of management
- Priority Setting: Lead projects and handle multiple tasks in a fast-paced environment
- Customer Focus: Ability to work cross-functionally and manage multiple responsibilities with tight deadlines
- Detail Oriented: Focus on data accuracy and system integrity
- Trust: Demonstrated ability to handle highly sensitive data
Unleash Your Potential
Accommodations
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
What does that mean exactly?
It means that at Salesforce, we believe in equality for all.
And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
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📌 Goc- Position Management Senior Analyst (Xico)
🏢 Salesforce
📍 Xico