**Company Description** Drive engagement.
Build loyalty.
Shape the customer experience at MedTrainer.
**
At MedTrainer, we're revolutionizing healthcare operations with our all-in-one compliance, credentialing, and learning platform.
As our customer base grows, we're looking for a proactive and creative **Customer Marketing Coordinator** to join our **Demand Generation team** in **Querétaro**.
This is a **full-time, in-person** role in a dynamic environment where your ideas and energy will have a direct impact.
If you're passionate about customer success, marketing, and creating meaningful experiences—this is your chance to shine.
As a **Customer Engagement Marketing Coordinator**, you'll play a key role in building strong relationships with our customers by:
- Creating and optimizing marketing campaigns to improve customer retention and growth.
- Managing our referral program, ensuring engagement, visibility, and timely reward fulfillment.
- Coordinating in-person events and executive dinners with MedTrainer leadership, including communications before and after.
- Working closely with Customer Success, Sales, Content, and Product Marketing teams to align goals and messaging.
- Supporting the planning and launch of our first virtual user conference in ****, as well as additional online summits and roundtables.
- Overseeing customer review campaigns (G2, Capterra), maintaining our strong online presence and top rankings.
- Leading customer outreach and storytelling efforts through webinars, testimonials, and case studies.
- Executing personalized initiatives like sending branded swag and curated communications to nurture loyalty.




- Using survey data and customer feedback to drive relevant content and updates tailored to our audience.
**Qualifications** What You Bring**
- 2-3 years of experience in customer marketing, preferably with a U.S.based company.
- Based in Querétaro, Mexico, with availability to work on-site.
- Strong organizational and project management skills, with attention to detail.
- Ability to meet deadlines and manage multiple projects simultaneously.
- Solid understanding of digital and traditional marketing tools.
- Self-starter with a proactive, analytical mindset and eagerness to learn new platforms.
**Nice to Have**:
- Experience in the B2B SaaS industry.
- Background in event planning (virtual and in-person).
- Experience using ClickUp or other project management tools.
- Familiarity with HubSpot, ChurnZero, and Salesforce.
**Additional Information**
- Work at a fast-growing U.S. tech company with a solid presence in Querétaro.
- Join a team of creative, mission-driven professionals.
- Enjoy opportunities for career growth and learning.
- Be part of a company where your voice matters and your contributions are recognized.
**Application Requirements**
- Are **Mexican citizens or legally authorized to work in Mexico**, and
- ** Currently reside in Querétaro or are willing to relocate.
**
**Please attach your updated CV in English when applying.
**
We also encourage you to include a brief note explaining why you believe you are a strong fit for this role and how your experience aligns with the responsibilities and qualifications listed.
All your information will be kept confidential according to EEO guidelines.

📌 Customer Marketing Coordinator - Mid-Level (Santiago de Querétaro)
🏢 Medtrainer
📍 Santiago de Querétaro