About Bijou Getaways Bijou Getaways is a curated luxury short-term rental company with properties across six markets — Maui, St. We are owner-operators: these are our properties, and we manage them with the same standards we'd apply to our own home.Zero HOA violations or compliance gaps — all CC&R; requirements met proactively, never reactively# If you read those five outcomes and immediately start thinking about how you'd achieve them — this role is for you.
You own guest experience, property operations, maintenance coordination, and HOA management — completely, without handholding.When a contractor does substandard work, you don't accept it — you hold them to the standard, you get it redone, and you find a better contractor for next time.Camera on: Full shift via Zoom — you are present and visible at all timesScreen monitoring: Location: Mexico with stable, dedicated internet — not shared, not mobile dataFirst-response to all guest inquiries and escalations within 5 minutes during shift hoursPost-stay follow-up and review managementProperty Maintenance, Repairs & Contractor Management This section is the core of the role.
Manage difficult contractors: not every vendor does the job right the first time.
Ring cameras, photo verification, video walkthroughs — you catch issues before guests arrive and before they become expensiveEmergency response: leak, HVAC failure, electrical issue, pest — you know the priority order, you have the vendor contacts ready, and you act immediately without waiting for approval on standard repairsPreventive maintenance: seasonal checks, appliance servicing, pool maintenance, exterior upkeep — scheduled, tracked, never missedVendor accountability: every vendor gets a clear scope,



a deadline, and a quality standard before the job starts.
HOA Management — Expert Level RequiredResolve violations proactively — you identify potential compliance gaps before the HOA doesCoordinate all HOA-required services: landscaping standards, exterior maintenance, pest control, pool compliance, inspectionsMaintain complete HOA compliance records for every unit — current, accessible, auditableCleaning & Quality ControlQC every single cleaning turnover — photos and video verified against checklist before every check-in, no exceptionscom board for this market — every task, every open item, every deadline, every contractor commitment trackedFlag issues before they become problems — the CEO never discovers something you already knewExpert-level residential maintenance management — you have diagnosed issues remotely, dispatched vendors, set quality expectations, verified completed work, and rejected substandard repairsExperience managing difficult or unreliable contractors — you know how to get the job done right without burning bridges, and you know when to find someone newHOA ManagementGenuine HOA management experience — you have read CC&Rs;, managed violations, coordinated compliance, and owned the HOA relationship for a residential propertyWhen a vendor fails, a system breaks,



or a guest has an emergency outside business hours — you find a way, not an excusecom usage — you have run boards, maintained hygiene, and tracked team accountability without supervisionStrong spoken and written English — guest calls, vendor negotiations, HOA communicationsCamera-on and Time Doctor screen monitoring — no exceptions~ Located in Mexico with dedicated, stable internet connection~$Background combining STR operations with long-term residential property managementBase: $1,000–$1,500 USD/month (independent contractor)~ Performance bonus: Guest ratings, expense management, direct booking performance~ Annual holiday bonus at year-end~ Monthly spin-the-wheel — up to $500 or extra days offPerformance is rewarded directly and significantly.Your property management experience is in hotels, commercial real estate, industrial facilities, or corporate housing — not STR listings on OTA platformsYou know HOAs exist but have never read a CC&R;, managed a violation, or owned a compliance relationship for a residential propertyWhen a contractor does poor work, your instinct is to report it up rather than hold them to the standard yourselfYou are currently running consulting clients, a side business, or freelance work that requires significant weekday hoursYour five-year plan is to run your own business or use this role as a learning platform for something else — we are not a training ground, we are a place to build a careerYou need daily check-ins, task lists, or management presence to stay on trackHow We Measure Performance We measure three things:# Property outcomes — maintenance close rate, HOA compliance, cleaning QC pass rate#

📌 Str Operations Manager — Luxury Short-Term Rentals Florida Portfolio (Remote, Camera-On Shift) (Xico)
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