The idóneo candidate will be responsible for providing exceptional customer support and ongoing case management, ensuring an outstanding client experience throughout the debt relief process.
- Key Responsibilities:Customer Support: Deliver high-quality service while providing personalized assistance to assigned clients.Case Management: Manage and monitor client accounts throughout the debt relief process, ensuring timely follow-up and accurate case progression.Documentation: Maintain accurate and up-to-date client records and documentation within the company's system.Client Assistance: Address client inquiries and provide clear, timely information regarding the status of their debt relief program.Follow-Up: Maintain consistent communication with clients to keep them informed of updates and progress on their cases.
- Qualifications:Language: Native-level English proficiency with excellent pronunciation (required), including outstanding verbal, written, and reading comprehension skills.Education: High school diploma or equivalent (minimum requirement).
Experience: At least 6 months of experience in customer service or a call center environment.Technical Skills:



Basic computer proficiency and working knowledge of Microsoft Office applications.Core CompetenciesExceptional verbal and written communication skillsStrong reading fluency and comprehensionCustomer-focused mindsetExcellent organizational and follow-up skillsAbility to work collaboratively in a team environmentStrong problem-solving abilities-What We Offer:Net monthly base salary of MXN $15,000Performance-based bonusesBenefits required by Mexican labor law, including:Social Security (IMSS)InfonavitChristmas bonus (Aguinaldo)Paid vacationVacation premiumPaid trainingRotating work schedule from Monday through Saturday, based on operational needsSaturdays: 9:00 a.M. – 6:00 p.M.Fixed day off every Sunday8-hour workday plus a 1-hour lunch breakAvailable Shifts8:00 a.M. – 5:00 p.M.9:00 a.M. – 6:00 p.M.10:00 a.M. – 7:00 p.M.LocationCentrally located office in Cancún, conveniently situated near Costco.
-Requerimientos- Educación mínima: Educación media superior -Bachillerato GeneralMenos de 1 año de experienciaIdiomas: InglésEdad: entre 24 y 55 añosConocimientos: Crm, Microsoft office, Seguimiento a clientesPalabras clave: atencion, care, demostrador, feriante, viajante, agent, representative, agente, representante, callcenter, teleoperador, telefonista, telephonist, telefonico

📌 Customer Care Representative Call Center (Quintana Roo)
🏢 Contel Y Ferraez Abogados, S. C.
📍 Quintana Roo