Position Summary Finance Operations I (Collector I) is responsible for supporting Accounts Receivable and collections activities by managing customer accounts, reducing delinquent balances, and ensuring timely payment of outstanding invoices.
This role serves as a key liaison between customers, sales, billing, and finance teams to resolve payment issues while maintaining positive customer relationships.
Collector I performs account analysis, follows established collection procedures, and supports the organization's cash flow objectives.Key ResponsibilitiesManage a portfolio of customer accounts and monitor aging balances.Contact customers via phone, email, and other communication methods regarding past-due invoices.Research, identify, and resolve payment disputes, billing discrepancies, and account issues.Document all collection activities and customer interactions within the appropriate systems.Collaborate with billing, sales, customer service, and operations teams to expedite payment resolution.Review account aging reports and prioritize collection efforts based on risk and delinquency status.Negotiate payment arrangements within company guidelines.Process and apply customer payments as required.Maintain accurate customer account records and support documentation.Escalate unresolved issues or high-risk accounts to management when necessary.Support month-end closing activities related to Accounts Receivable.Ensure compliance with company policies, financial controls,



and applicable regulatory requirements.Meet established collection, aging, and cash application performance targets.Required Qualifications~ Associate's or bachelor's degree in Finance, Accounting, Business Administration, or related field preferred.
~1–2 years of experience in collections, accounts receivable, customer service, or finance operations.
~ Basic understanding of Accounts Receivable and collection processes.
~ Strong verbal and written communication skills.
~ Ability to build professional customer relationships while effectively managing delinquent accounts.
~ Proficiency with Microsoft Office, particularly Excel.
~ Strong analytical and problem-solving skills.
~ Excellent organization, attention to detail, and time-management abilities.
~ Ability to work independently and within a team environment.
~ Customer-focused mindset with strong professionalism.Preferred QualificationsExperience with ERP, billing, or collections systems.Exposure to financial reporting and account reconciliation processes.Knowledge of commercial collections and dispute management.Experience supporting large enterprise customers.Intermediate Excel skills, including Pivot Tables and VLOOKUPs.We offerBase salary between ****** & 26,000 mxn pesos per monthMajor Medical Expense PlanLife insuranceSaving fund: 10% of your base salaryChristmas bonus averaging 30 days' pay for every yearGrocery & Restaurant vouchers*If you are interested, please send your resume in English

📌 Accounts Payable Specialist, Project Accounting (Xico)
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📍 Xico