What you'll do:
Job Summary
Provide support to residential electrical products by providing phone-based customer assistance, case management, and technical guidance to customers, contractors, and sales teams.
Job Responsibilities
Fulfill order management related activities for customers.
Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)
Identify and implement process improvements
Maintain daily usage of Sales Force tool
Change notice management
Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
Ability to handle high-pressure, fast-paced environment requiring diligence to detail
Proven analytical and critical thinking skills
Ability to constructively manage conflicts and discrepancies towards positive resolution
Prioritizing customer demand to assist with improved product flow
Work with finance team to resolve customer credit request
Qualifications:
Education level required




Bachelor's degree in Electrical or related engineering field.
Years and area of experience required
Minimum customer interaction experience (2 years).
Technical knowledge
Knowledge of CRM software and SAP.
Strong knowledge of Microsoft Office (word, excel, email, internet).
Strong listen, written and verbal communication skills.
High Ability to speak, write, and read English – Fully bilingual.
## Skills:
Soft skills
Drive for results
Makes Decisions & Solves Problems
Demonstrates a Collaborative Style
Promotes and Champions Change
Business Acumen
Pursues personal development
We are committed to ensuring equal employment opportunities for job applicants and employees.
Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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📌 Call Center Agent Residential (Santiago de Querétaro)
🏢 Eaton
📍 Santiago de Querétaro