Job Description Johnson Controls, a general leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters.
Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
We are looking for a Product Tech Support Engineer What you will do?
Our Tier II Chiller Product Technical Support Engineer provides technical support to the Field Sales product, failed component, defect, and responsibility.
Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.




Product Technical Support Engineer III provides technical support and interacts with service branch leadership regularly to drive improvements at the branch level.
They will support key customer accounts as a technical resource to the branches.
Must be participative in the quest to educate other JCI associates in technical discussions on why a failure mode exists and the impact to the equipment and customer.
Must be proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on BE equipment Manages Technical Escalations from Tier I To develop and maintain "a customer for life" we may provide technical support to on-site audits of BE plants, suppliers, and customer sites.
What we look for?
Required Must be able to travel up to 20% Bachelor's degree in engineering or a related Technical/Scientific field required and a minimum of 10 years of technical experience with a knowledge of HVAC

📌 Product Tech Support Eng Iii (Ciudad Apodaca)
🏢 Johnson Controls
📍 Ciudad Apodaca