About the job GlobalLogic family Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment and be part of the forefront of digital transformation!
We offer an opportunity to participate in creating market-defining products using the latest technologies with clients across all industries and sectors.
GlobalLogic prioritizes work-life balance, which is why we offer adaptable opportunities and options.
Requirements - Knowledgeable with CRM systems, preferably SalesForce.com and Gainsight - Proficiency with O365 tools - Excellent organizational and time management skills including the ability to prioritize and multi-task activities across many customers at once.
- Task oriented with the ability to prioritize and shift focus based on customer needs.
- Ability to engage with C level executives and ability to take feedback from all levels.
- Ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of - solution, and identification of technical escalation points.
- Excellent problem-solving skills and ability to navigate challenging situations in a professional manner.
- Ability to work cross-functionally to bring key functional areas together in order to solve customer requirements.
- Superior communications skills (presentation,



written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level.
- Advanced English skills (mandatory) Job responsibilities - Monitor metrics to accelerate product adoption, influence collaboration and identify opportunities for growth.
- Review customer analytics, including but not limited to: customer trends, on-time renewals, monthly active usage, and NPS.
- Identify add-on and cross sell opportunities within an account and pass to assigned sales representative for follow up.
- Escalating customer needs/issues cross-departmentally and appropriately for key accounts.
- Communicate "voice of the customer" feedback to upper management and help drive strategic initiatives and program improvement.
- Identify key customer advocates that can act as a marketing channel through case studies, speaking opportunities, references, etc.
- Identify opportunities to implement scalable programs which will efficiently and effectively drive customer outcomes at scale.
- Other duties as assigned and required Our Benefits - 100% Payroll ? - Major medical insurance & life insurance ? - 30 days of Christmas Bonus ? - Saving fund 13% - Food vouchers ? - Restaurants vouchers ?

📌 Customer Success Associate (Jalisco)
🏢 GlobalLogic
📍 Jalisco