Description
**AZKA IT** is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.
We are looking for your talent as** Conference Room Admin.**
**Requirements**:
- Experience on Polycom, Group Series, Poly Trios, Surface Hub and Creston
- Good Knowledge of Real Connect.
- Experience on Polycom Lens and Resource Manager.
- Monitoring the RPRM & fixing device errors via OTD portal (One Touch Dial)
- Conferencing Device Log Capture & Analysis, Packet loss analysis
- Experience in troubleshooting network related issues with conferencing
- Experience in Reset, re-image & software updates for Microsoft Surface Hub
- Experience in Triple Play - Troubleshooting, Rebooting, Configuration & providing access/permission to users
- Knowledge of PowerShell
- Basic understanding of O365 that includes Exchange Online and Teams.
- Good experience on Audio and Video troubleshooting
- Understanding of Bi-amp and Digital Signal processor (DSP).
- Creation of Room account and policy.
- Work experience on Ticketing tool ServiceNow
- Good knowledge of ITIL Process Framework