**Vacante para la empresa NAPS en Parque, Industrial Pacifico, Tijuana, B.c. -Tijuana, Baja California**: The Customer Service Agent is responsible for implementing the Customer Service daily operations. Serves Consumers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database and providing service parts. **_** This is not a Call Center <_** **"A company which specialized in the complete fabrication of all types of sheet metal products. Armed with an idea to produce a high quality yet affordable safe, like many great businesses and brands as an idea, a product to fill a need blended with the capabilities of the existing business".**helping them with inquiries related to their orders, order process, order follow-up, cancellation, and troubleshooting.** Responsibilities**: - Assist Consumers on inbound calls with general inquiries, troubleshooting, and warranty replacements - Input complete and accurate information on Zendesk (Ticketing System)



- Provide service parts and follow-up delivery **Requirements**: - Experience in customer service (Industry preferable/ Call Center Acceptable). - Good communication skills are needed for this position. (no slang). - Fluent in English is a requirement for this position (spoken/written). - Computer skills required. Windows (preferable). - No transportation issues - have your car (preferable). - Attention to detail. - Multi-task. - Assist demanding customers. - Problem-solving. - Time management. **Schedule from Monday To Friday 6 am to 4 pm** **Located in El Pacifico Industrial Park** **Nível de educación deseada**: Básica **Nível de experiência deseada**: Nível Inicial **Función departamental**: Atención al cliente **Industria**: Fabricación de Maquinaria **Habilidades**: - bilingue - customer service - multi-tasking - Pc Skills - Attention to detail

📌 Bilingual Customer Service Agent (Tijuana)
🏢 Naps
📍 Tijuana