The** Customer Service Agent** is responsible for implementing the Customer Service daily operations. Serves Consumers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database and providing service parts. **_ ** This is not a Call Center <_** **"A company which specialized in the complete fabrication of all types of sheet metal products. Armed with an idea to produce a high quality yet affordable safe, **like many great businesses and brands as an idea, a product to fill a need blended with the capabilities of the existing business".**: **_ helping them with inquiries related to their orders, order process, order follow-up, cancellation, and troubleshooting.**_** **Responsibilities** - Assist Consumers on inbound calls with general inquiries, troubleshooting,



and warranty replacements - Input complete and accurate information on Zendesk (Ticketing System) - Provide service parts and follow-up delivery **Requirements**: - **Experience in customer service (Industry preferable/ Call Center Acceptable).**: - **Good communication skills are needed for this position. (no slang).**: - **Fluent in English is a requirement for this position (spoken/written).**: - **Computer skills required. Windows (preferable).** **-No transportation issues - have your car (preferable).** - **Attention to detail.**: - **Multi-task.**: - **Assist demanding customers.**: - **Problem-solving.**: - **Time management.** **_ Schedule from Monday To Friday 6 am to 4 pm_** **_ Located in El Pacifico Industrial Park_

📌 Customer Service Agent-not a Call Center for (Tijuana)
🏢 North American Production Sharing
📍 Tijuana