Mexico city, Mexico
- Tech Hiring
-
**Job Description**:
- Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
- A PROUD HISTORY OF OVER 75 YEARS
- FY22 REVENUE 10.4 BN USD
- WE’RE PRESENT IN 66 COUNTRIES
- OVER 1,400 ACTIVE INTEGRAL CLIENTS
We have an open position for a
- **Service Desk!**
Key Skills Required:
- Desktop configuration with the Client's image;
- Laptop configuration with the Customer's image;
- Knowledge of Apple devices (iPhones and iPads);
- Documentation in the ticket tool, follow-up the ticket during its lifecycle;
- Computer peripheral installations (monitors, mouse, keyboards, Dockstations);
- Second level problem solving;
- Fixing hardware problems, generating a warranty at the equipment manufacturer when necessary;
- Assist with the creation of technical procedures for the Service Desk when possible;




- Follow the processes defined by the project's
- Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
- Configuración del escritorio con la imagen del Cliente;
- Configuración del portátil con la imagen del Cliente;
- Conocimiento de los dispositivos Apple (iPhones y iPads);
- Documentación en la herramienta del ticket, seguimiento del ticket durante su ciclo de vida;
- Instalaciones de periféricos informáticos (monitores, ratones, teclados, Dockstations);
- Resolución de problemas de segundo nível;
- Solucionar problemas de hardware, generando garantía del fabricante del equipo cuando sea necesario;
- Ayudar con la creación de procedimientos técnicos para el Service Desk cuando sea posible;
Seguir los procesos definidos por el g del proyecto.
- Desktop Support
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

📌 Field Support (Ciudad de México)
🏢 Wipro
📍 Ciudad de México