Job Function: Software & Cloud Services The role:
We are thrilled to announce an opportunity to join our team as:
**Associate - Support Analyst**
**SoftwareOne**
**Scope: Full-time | Office: Leon Guanajuato| On site**
How a day to day would look like in this role:
- Provide a quality service that provides users with timely and effective solutions to their requests.
- Manage and resolve incidents and requests from the different areas of the operation.
- Timely escalate complex situations, according to defined channels.
What we need to see from you:
**Profile**:Technician/Technologist/Professional in Systems Engineering, Electronic Engineering, Software Engineering or related careers. With approximately one (1) year of experience and knowledge performing as an on-site support analyst and help desk:
- **
Required skills**:Equipment maintenance at hardware and software level (printers,



VPN and technical diagnostics), Inventories, Management tools, Equipment support and incident management.
**BENEFITS**:
- Higher benefits.
- International projects and multicultural team.
- Mentoring and career development.
- Good office environment: Town Halls, activities organized by the culture team, etc.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
Why SoftwareOne?:

📌 Analista Soporte Sitio León Gto (Iztapalapa)
🏢 Softwareone
📍 Iztapalapa