-Remote
**Job Description**:

**Responsibilities**:
Ensure timely response and resolution of customer cases and inquiries regarding Caspio bridge according to service standards and best practices.
- Answer questions about the features and capabilities of our platform and promote new features and extensions as appropriate. Provide advice and solutions to meet customers’ needs.
- Partner and collaborate with Sales team to provide technical assistance to pre-sales clients to help determine proper development path and solution(s).
- Escalate issues to the Tier 2 team when necessary with all relevant and required information. Coordinate hand-off with Tier 2 and set customer’s expectations for follow up.
- Document FAQs and develop product and training guides for internal and customer use.




**Qualifications**:
BA/BS Degree in Computer Science, Information Technology or a relevant field.
- 1+ years of experience in Customer Services.
- Strong proficiency in English and Spanish communication skills, written and verbal, with the ability to articulate technical concepts to non-technical people.
- General understanding and prior coursework or experience with relational databases, including database design and table relationships.
- Understanding of web basics, including HTML, CSS, JavaScript.
- Self-motivated, well-organized and team player.
About Caspio

📌 Technical Support Specialist (Mexico) (México)
🏢 Caspio
📍 México