**WHAT YOU'LL DO**:
- Establish relations with customers to collect payment while maintaining quarterly targets
- Resolve collection disputes utilizing appropriate leverage and procedures to successfully influence payment
- Develop strategies and provide recommendations on actions for escalated cases related to customer disputes and non-responsive customers
- Work with the Sales and Customer Success teams to jointly support the customer in any concern that could put timely payment at risk
- Efficiently communicate with Hootsuite's billing department
- Review amounts recommended to be uncollectible
- Manage reconciliation of accounts and customer records
- Support the Sales Organization with onboarding of new customers
**WHAT YOU'LL NEED**:
- Currently enrolled in business, accounting or finance education
- Understanding of billing, collections and receivable procedures
- Proficient in MS Excel
- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
- Resilience, Tolerance for Change/Ambiguity: can effectively cope with change,



finding ways to advance work and projects
**Por favour asegúrese de que su currículum y su solicitud estén en inglés.**
**WHO YOU ARE**:
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
**Step Up**: Show the world what it looks like to live and work by these guiding principles. #StepUp
**One Team**:Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
**Customer Obsessed**:Focus relentlessly on helping our customers succeed. #CustomerObsessed
**Go Fast, Be Agile**:Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
**Play to Win**:Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
**Neighbours & Allies**:Give back to our communities and be an ally. #SocialForGood #Allies

📌 Ar Collections Specialist (Ciudad de México)
🏢 Hootsuite
📍 Ciudad de México