**WHAT YOU'LL DO**:
- Daily monitoring of all channels of incoming customer payments: Wire, Cheque, Paypal, Credit Card
- Identify and resolve payment discrepancies and answer customer inquiries as needed
- Perform wire traces on behalf of Collections team
- Support the order to cash and procure to pay with the handling and documenting of customer records and accounts
- Prepare and reconcile customer balances
- Assist with administrative duties such as invoice portal uploads, document management, and assigning tickets
- Resolve collection disputes & reach outs for ecommerce customers utilizing appropriate leverage and procedures to successfully influence payment
- Working with the Credit Analyst Specialist in the daily monitoring of the Credit Check Escalations, promptly identifying and addressing credit-check requests, communicating with relevant stakeholders, and ensuring timely resolution
- Assist and support Billing and Collection staff in their day to day operations
- Provide Back Office support in Collection & Billing as assigned
**WHAT YOU'LL NEED**:
- Enrolled in Bachelor's Degree program in Accounting or Finance; or equivalent education and experience.
- Understanding of order to cash or procure to pay processes
- Basic knowledge of MS Excel
- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- Customer Focus:



demonstrates a desire to proactively help and serve internal/external customers meet their needs
- Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
***Por favour asegúrese de que su currículum y su solicitud estén en inglés.**
**WHO YOU ARE**:
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
**Step Up**: Show the world what it looks like to live and work by these guiding principles. #StepUp
**One Team**:Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
**Customer Obsessed**:Focus relentlessly on helping our customers succeed. #CustomerObsessed
**Go Fast, Be Agile**:Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
**Play to Win**:Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
**Neighbours & Allies**:Give back to our communities and be an ally. #SocialForGood #Allies

📌 Billing & Cash Application Coordinator (Ciudad de México)
🏢 Hootsuite
📍 Ciudad de México