Location: Guadalajara, Jal. México
Reports to Leader, Total Rewards Services (SSC)
Grade: E
Temporary : Maternity Leave
Key Deliverables
- Research, analyze, and resolve benefit issues or inquiries escalated by the Customer Service Rep./Functional Specialists and other stakeholders for the US/CAN.
- Work together with the Business HR and audits AIP Bonus Plan, request changes if necessary.
- Administer benefits including eligibility audits, new hire and new enrollment audits, termination, and life event changes, benefits reimbursement, only for the US/Canada.
- Assist with the benefits transfer process for employees transferring in and out of state or country (only for Canada).
- Manage retirement, retirement plan administration, quality control audits oversight, and implementation on plan design changes for the US/Canada.
- Work with vendors to plan, administer, and resolve benefit, and retirement for the US/Canada.
- Work together with the Business HR and CoE to continuously improve benefits administration processes, procedures, and technologies.
- Manage Benefits, Achieve Recognition and Integral Mobility Invoices payment and follow up of each payment (Benefits only for the US/CAN).
Desired behaviors and attributes:
- Exhibits knowledge of HR operations
- Possesses working knowledge of HR policies, practices, and procedures
- Knowledge of general HR transactions
- Prior experience with data management processes
- Ability to handle multiple requests in a timely manner




- Ability to manage complex requests within tight deadlines
- Ability to resolve conflicts and mitigate difficult issues
- Excellent analytical and problem-solving skills
- Excellent organizational skills
- Strong attention to detail
- Strong customer service focus
- Strong interpersonal and listening skills
- Strong communication skills
- Effectively manages ambiguity
- Ability to maintain objectivity under pressure
- Ability to handle confidential and sensitive information
Knowledge, Skills, and Requirements:
- University Degree or equivalent experience in a related field
- 1-2 years service center experience with direct customer interaction
- Familiar with total rewards tools and processes preferred
- Proven time management skills, and a strong sense of urgency
- Ability to quickly comprehend requirements and carry out transactions in accordance with set standards
- Ability to establish effective professional working relationships
- Problem-solving skills and a customer service orientation
- Able to run reports and interpret data to conduct analysis
- Consistent exercise of judgment and escalation as necessary to resolve problems
- Strong work ethic, integrity and personal accountability
- Strong communication and interpersonal skills and a collaborative team spirit
- Proficient use of applicable technology and MS Office
- Demonstrated ability to communicate verbally and in writing
- Multi-lingual fluency: English (required)
Relocation Available:
No

📌 Total Rewards Services Professional (Temporary) (Guadalajara)
🏢 Ingredion
📍 Guadalajara