Call Center Agent will be responsible for handling inbound and outbound calls from customers regarding inquiries, complaints, and service support. Your primary objective will be to provide exceptional customer service while efficiently resolving issues and meeting customer needs.
**Responsibilities**:
- Answering incoming calls promptly and professionally.
- Providing accurate information to customers regarding services, and company policies.
- Handling customer complaints and finding appropriate solutions to ensure customer satisfaction.
- Documenting all interactions accurately.
- Following up with customers to ensure their concerns have been addressed satisfactorily.
- Meeting or exceeding individual and team performance goals, including call handling time, customer satisfaction scores, and sales targets.
- Collaborating with other departments to resolve complex customer issues.
- Adhering to company policies and procedures at all times.
**Qualifications**:
**100% English and Spanish**
1. High school diploma or equivalent required; college degree preferred.
2. Previous experience in customer service or call center environment.
3. Excellent verbal and written communication skills.
4. Strong problem-solving abilities and the ability to think quickly on your feet. Ability to work independently as well as part of a team.
5. Proficiency in using computers, typing and phone.
Tipo de puesto: Tiempo completo
Sueldo: $12,566.30 - $14,446.02 al mes
Horario:
- Lunes a viernes
- Turno de 8 horas
Prestaciones:
- Confiable de vida
Educación:
- Bachillerato terminado (Deseable)
Experiência:
- Atención al cliente: 1 año (Deseable)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial