**Responsibilities**:
- Supervises a medium team who are responsible for Aged Debt (Recovery)
- Typically supervises a particular post charge off stage of Default Operations such as Foreclosure or Bankruptcy
- Unit may be involved in the repossession or foreclosure process and may be responsible for the disposal of repossessed or foreclosed assets
- Unit may be responsible for managing a large segment of "bad debt" portfolios (i.e., probate & bankruptcy accounts)
- Develops and implements policies and procedures to provide for more efficient Recovery processes
- Typically deals with variable recovery issues with potentially broader business impact
- Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results
- Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.
- Applies good understanding of procedures and concepts within own area and a basic knowledge of how own area integrates with other areas
- Ensures the quality of tasks provided by self and others on team
- Impacts the team and closely related work teams by influencing decisions through advice or facilitating services; accountable for end results
- Developed communication to exchanges ideas and potentially complex or sensitive information
- May act as backup for manager




- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 2-5 years experience in a related role with previous people management experience
**Education**:
- Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- Manejo de grupos de trabajo
- Habilidad para liderear diversos proyectos grupales y actividades de mejora continua.
- Capacidad de análisis y razonamientos lógicos.
- Facilidad de comunicación oral y escrita.
- Firmeza, seriedad, apertura e iniciativa.
- Enfoque propositivo.
- Adaptabilidad y Resiliencia.
- Alta capacidad de observación.
- Liderazgo asertivo y manejo de grupo.
- Trabajo en equipo.
- Clara orientación hacia el cumplimiento de metas.
- Capacidad de análisis, objetividad. Capacidad de síntesis.
- **Job Family Group**:
Operations - Collections Default
- **Job Family**:
Recovery/Write-offs
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting

📌 Recovery Sr Supervisor (Tláhuac)
🏢 Citi
📍 Tláhuac