**About Us**:
Romexterra Restoration has been the leading provider of water damage, fire damage, mold remediation, and more in the Chicagoland area.
**Position Overview**:
**Responsibilities**:
- Manage large amounts of incoming calls in English and Spanish **(English fluency required)**:
- Identify and assess customers' needs to achieve satisfaction
- Dispatch and manage resources from people, trucks, equipment, etc.
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
**Skills**:




- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
**Schedule**:
- Holidays
- Monday to Friday
- On Call
- Weekends
We're on the lookout for a dedicated professional who's deeply passionate about delivering exceptional service to join our team and help further our mission of providing top-quality services. We invite you to apply. For more insight into our company culture, please visit Romexterra Construction on Facebook: Romexterra Construction Facebook Page

📌 Remote Dispatcher/ Csr (Ciudad de México)
🏢 Romexterra Construction
📍 Ciudad de México