The Lead Customer Experience Specialist is responsible for acting as a primary contact to deliver consistent, high quality and world class customer service, as well creating the right environment and mind-set for the rest of the Customer Service Team Excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances.
Key responsibilities
- Order Processing & Order Management
- Follow & Comply with Customer Experience policies
- Develop and maintain effective working relationships on a regional scale with internal customers, PMT Business Leaders,
Logistics and ISC personnel




- Own order to cash workflow to ensure excellent service is delivered through appropriate staff planning and scheduling.
- Learn best practices from developed team.
YOU MUST HAVE
- 2+ years’ experience in a Customer Services environment
- Experience working in a multi discipline team
- Experience in SAP
- Good understanding and operational experience
**Additional Information**:
- ** JOB ID**:HRD
- ** Category**:Customer Experience
- ** Location**:Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
- Nonexempt

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