**What you will do**
As an Order to Cash (OTC) Analyst you will work closely with our customers, performing and monitoring ensure accurate Billing and Collection activities; constantly working on maximizing timely and efficient payment from our customers across.
**How you will do it**
- Be responsible for activities related to a broad cross-section of Johnson Controls customer portfolios
- Manage and take control of the Billing and credit notes process.
- Manage collection processes, provide a high level of customer service where necessary, raise cases related to customer queries or issues
- Maintain accounts and expected payment dates by interacting with customers to ensure timely payment
- Analyze a range of accounts receivable reports to define strategic plans and set priorities
- As well as using Excel, you will learn to access data from various ERPs like iScala, Baan, Oracle and Get Paid.
- Support the business by understanding customer payment challenges and assist with the research of cases to resolve billing and customer service issues
**What we look for**:
- At least 1 year of experience in billing, collections or related.




- Customer service focused with excellent verbal and written communication skills
- **Fluent in English**:
- Able to self-manage, with strong organizational skills
- Team player with a pro-active approach and problem-solving personality
- Innovative and constantly looking for opportunities to improve
- CFDi 4.0 Knowledgment (Mexican Billing fiscal requirement)
**Preferred**:
- Customer service skills
- Previous experience in credit and collections, billing and disputes, customer service, inside sales, accounts receivable and accounts payable is an advantage
- Knowledge or experience of using ERPS (e.g. iScala, Baan, Oracle)
- Intermediate to advance knowledge of Excel functions such as pivot table, V-Lookups and or basic formula
- Ability to perform accounts reconciliation
- Experience of working in a shared service center or outsourced environment
Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.

📌 Finance Analyst (Saltillo)
🏢 Johnson Controls International
📍 Saltillo