**Responsibilities**:
- Leads the resolution of disputes with internal partners, ensuring effective communication and resolution.
- Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
- Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customers.
- Recognizes trends for non-payment and resolves the issues by engaging internal partners at all levels.
- Initiates the dispute resolution process with internal partners and follows the issue to ensure resolution.
- Analyzes at-risk customers and partners and recommends account strategies to prevent delinquencies.
- Reviews and improves processes, providing proactive analysis to enhance team activities and tool usage.
- Conducts proactive research to identify opportunities for reducing manual work and improving overall efficiency in collections and dispute resolution processes.
- Conducts regular trainings and provides ongoing training for new and existing team members.
**Education and Experience Required**:
- First level university degree with a focus in Finance or Economics. MBA preferred.




- Typically 4-6 years of experience in Credit & Collections, internally.
- Experience in handling a Latin America portfolio, preferred.
- Automation skills and knowledge, preferred.
**Knowledge and Skills**:
- Strong written and verbal communication, negotiation, and conflict resolution skills.
- Excellent problem-solving and analytical skills.
- Proficiency in computer and technical skills
- Strong prioritization and adaptability skills.
- Solid understanding of risk mitigation tools.
- Advanced relationship-building and leadership skills.
- Comprehensive understanding of collection processes, financial principles, and channel partners.
- Advanced understanding of dispute management processes.
- Strong understanding of customers' internal payment processes and financial concepts.
- Data-driven decision-making abilities.
- Continuous improvement mindset and change management skills.
- Ability to conduct trainings and lead process improvement initiatives.
- Experience with developing and implementing best practices in collections and dispute resolution.

📌 Collections Resolution Analyst (San Pedro Tlaquepaque)
🏢 Hewlett Packard
📍 San Pedro Tlaquepaque